Moving In

MOVING INTO LUMIRA BUILDING?



1
Electricity and Gas Connections

Lumira Apartments:

 

Your hot water, UMA ( gas cooktop) and Electricity is supplied in bulk by Metered Energy Holdings PL (MEH). Metered Energy’s role  is to administer the reading of the meters, billing, collection of payments and maintenance of the hot water plant.

 

Please submit your application form online at:  www.meteredenergy.com.au or over the phone with a Metered Energy staff member.  Phone 1300 633 637 between 7.30am and 5.30pm, Monday to Friday.

 

The MEH web site also contains tips on how to minimise energy consumption and cost. Metered Energy is proud of the high levels of service provided to their customers.

 

Should you have queries or concerns regarding your account or would like to talk with a Metered Energy staff member, please email billingenquiries@meteredenergy.com.au or phone 1300 MEENERGY (1300 633 637) between 7.30am and 5.30pm, Monday to Friday. Calls made outside of these hours will be forwarded to a Message Service.

 

 

Riverstone Apartments:

 

The Electricity Account for your site is being managed by Locality Planning Energy (LPE).

 

LPE’s  billing cycle occurs monthly and bills will be distributed via Email around the 19th of each month.

 

They offer a range of convenient bill payment methods including Direct Debit, BPAY and PostBill Pay. All options are listed on the back of your bill. Please call LPE’s  billing department on 1800 040 168 if you would like to set up a Direct Debit payment option on your account, make alternative arrangements or require further clarification at any time.

 

If you hold a current Pensioner Concession Card, Government Seniors Card or Gold Card, you may be eligible for the Queensland Government Electricity Rebate. For more information on your entitlements please contact us.

 

To avoid disruption of your Electricity:

 

Please contact LPE on 1800 040 168 to ensure you have continual supply of your Electricity.

 

Your completed Electricity Supply Agreement can be scanned/photographed and emailed back to billing@localityenergy.com.au

 

TO CONNECT YOUR POWER SUPPLY : please call LPE now on 1800 040 168 quoting the above Complex and your Unit Number.



2
NO CONTRACTS – HIGH SPEED Internet Connection is now available!

No need to wait 2 weeks for your connection or have a landline  – be up and running within 15minutes on the fastest available internet connection.

 

This service is provided by My Port and you will have access to download speeds up to 3 times faster and upload speeds that are 45 times faster than typical ADSL2+.

 

Myport offers  all Lumira & Riverstone Tenants and Residents the option to have the fastest internet possible in Newstead with No Waiting, No Contracts and No Connection fees.

 

Help desk facilities from Monday to Friday 8am-10pm and Saturday to Sunday 8am-8pm.

  • Live Chat facility
  • Email facility
  • 1300 Phone

 

See the plans available under the HIGH-SPEED INTERNET button on the Home Page. Special Offer – 1 Month FREE  for all new tenants



3
Moving Day

To assist in a smooth moving day for you please contact the Building Manager on 0459 459 806 so we can:

 

  1. Put the protector mats in the Lifts
  2. Provide professional removalists with a priority lift key
  3. Advise where best to park for unloading.

 

When moving any furniture in the building :

 

Please ONLY USE the Elevator with the protective mats
DO NOT block open the lift doors as this will jam the lift and result in an expensive service call.